Return Policy

We want you to feel confident in your purchases from Esthi Skincare. Please review our return policy before placing your order.

Skincare Products

Due to the personal nature of skincare products, all skincare product sales are final and non-refundable. We are unable to accept returns or exchanges on skincare products, including unopened or unused products.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery so we can help resolve the issue.

Skincare Devices

Skincare devices may be returned within 14 days of receiving your order.

To be eligible for a return, the device must be returned in its original condition with all included accessories, components, manuals, and original packaging.

To request a return, please email esthiskincare@gmail.com within the 14-day return period before sending your device back. Please include your name and order number with your request. Unauthorized returns may not be accepted.

Once the returned device has been received and inspected, you will be notified regarding the status of your refund. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or you receive an incorrect item, please email esthiskincare@gmail.com within 3 days of delivery.

Please include your name, order number, a description of the issue, and clear photos of the item and its packaging so we can assist you.

Esthi Skincare reserves the right to refuse returns that do not meet the requirements outlined above.